Create consistency and loyalty Provide the seamless service your customers expect by meeting them where they are with the information they need, every time.
• Give customers great service on their channel of choice. • Make Help easy by providing relevant, personalized service. • Proactively address issues by detecting customers’ intent and social sentiment. | Make your agent's job easier Give your agents complete information—in a single customer service software app—to make smart decisions and provide great service.
• Reveal customers’ case histories, preferences, and feedback. • Provide guidance on entitlements and service-level agreements. • Display it all in a single interface tailored to their job and skill set. | Get an adaptive engine Respond quickly to customer and market changes within an agile, cloud-based environment that has digital intelligence built in.
• Adapt and customize easily using configuration, not code. • Extend your functionality through a single interface. • Rely on advanced analytics and a trusted cloud platform. |